Giving people something better

Here is an interesting article in the New York Times about Apple gaining PC market share and future OS upgrades.

One of the more interesting parts of this article is the bit about how the Apple development team was worried that the multitouch user interface on the iPhone wouldn't work out. If they would have just listened to users, Apple probably would have developed some fairly ordinary smart phone using a stylus as an the input method. Instead they took a risk and tried to do something different.

I think this is a good quote that describes their development philosophy:

"Giving people what they want is fundamentally and disastrously wrong. The people don't know what they want...[Give] them something better." - Samuel Rothapfel